Document collection for refinance clients
Mortgage Refinance Document Checklist for Brokers
Refinances look simple until you're chasing a property tax bill and a mortgage statement from a bank portal your client can't log into. Give them a single checklist and let the reminders do the nagging.
10 items, 10 required. The same checklist Startly asks Applicants for, before a Brokerage tailors it.
Why these files stall
What goes wrong with refinance clients.
Clients can't find their current mortgage statement or insurance policy.
Renewal deadlines turn a routine refinance into a scramble.
Income documents are re-collected even for long-standing clients.
The checklist
Refinance document checklist
Current mortgage and property documents plus income verification.
Every item ships with a plain-English description in the client portal, so your client knows exactly what to photograph.
- 1
Government-issued photo ID
RequiredDriver's licence or passport, front and back.
- 2
Credit check consent
RequiredSigned consent form from your broker. Do not upload your SIN card.
- 3
90 days of bank statements
RequiredAll pages, for every account you use.
- 4
Current mortgage statement
Required - 5
Most recent property tax bill
Required - 6
Home insurance policy
Required - 7
Employment letter
RequiredOn letterhead, dated within 30 days: position, start date, salary or hourly rate.
- 8
Two most recent pay stubs
Required - 9
T4 slips, last 2 years
Required - 10
Notices of Assessment, last 2 years
RequiredFrom CRA My Account. Confirms no taxes owing.
How Startly collects this for you
Send once. Startly does the follow-up.
- 01
Pick the template, send the link
Choose the "Refinance" checklist, add or remove items for this file, and send it to your client by text or email.
- 02
Your client verifies and uploads from their phone
They enter the one-time code we email them, see every item with a plain-English description, and photograph or upload each one. No account needed.
- 03
Reminders run until the file is complete
Startly nudges your client on your schedule, stops when the last item lands, and hands you one organized package ready to submit.
Curious how the rest works? See the full product tour or compare plans.
FAQ
Common questions.
What documents are needed to refinance a mortgage in Canada?
Your current mortgage statement, most recent property tax bill, home insurance policy, government ID, income verification such as an employment letter or business income documents, two years of Notices of Assessment, and recent bank statements.
Early access
Collect refinance clients' documents without the chase.
Join the waitlist and get 3 months free when early access opens.
Sign in with your work email to join the waitlist. We approve brokers in small batches and email you when your account is ready.
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